🌸 Return & Refund Policy 🌸

🌸 Return & Refund Policy 🌸

We want you to love your purchase! If there’s an issue, we’re here to help.

🔁 Returns:
We accept returns on unused, unwashed items within 14 days of delivery. Please contact us first before sending anything back.

❌ Items Not Eligible:
- Customized or made-to-order items
- Accessories (due to hygiene reasons)
- Clearance or final sale items

Your comfort matters to us.
For hygiene and safety reasons, we only accept returns on unworn, unwashed, and originally packaged underwear and sock products within 14 days of delivery.
If your item arrives damaged or incorrect, please contact us and we will make it right.

However, if your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the product and packaging. We will review your case and provide a replacement or refund where applicable.

Your satisfaction is our priority, and we will always work with you to resolve any issues.

💰 Refunds:
Once your return is received and inspected, we will issue a refund to your original payment method within 5–10 business days.

📦 Return Shipping:
Customers are responsible for return shipping costs unless the item was defective or incorrect.

📨 To start a return, contact us at **service@mingyuecastle.com**